Franconnect Operations Help Desk

Smart Guide for Field Auditors 4

• Smart Guide for Field Auditors: Get Started
• Smart Guide for Field Auditors: Perform
• Smart Guide for Field Auditors: Tasks and Analytics
• Smart Guide for Field Auditors: Track Progress

Smart Guide for Franchisees Staff and Crew 4

• Smart Guide for Franchisees: Get Started
• Smart Guide for Franchisees: Review and Analyze Audits
• Smart Guide for Franchisees: Collaborate with Head Office
• Smart Guide for Franchisees: Self-Assessments

Getting Started 3

• Your First Audit!
• Accessing and Logging Into FranchiseBlast
• Scheduling Field Audits

Setting Up Questionnaires 12

• Setting Up Field Audit Questionnaires
• Understanding Questionnaire Settings
• Understanding Question Types
• Questionnaire Scoring Methods
• Setting Up Default Due Dates for Tasks Linked to Questions

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Performing Field Audits 9

• Answering a Field Audit
• Assigning, Editing and Collaborating on Field Audit Tasks
• Answering Field Audits Offline
• Managing Picture Attachments on a Question
• How to Approve Field Audits

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Analyzing Field Audits 10

• Getting Started with Field Audit Activities Insights
• Getting Started Analyzing Field Audits
• Analyzing Field Audit User Dashboard Widgets
• Analyzing Field Audit Repeat Weaknesses
• Analyzing Field Audit Reports

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FAQ 8

• How come I'm not receiving a notification for a field audit?
• I accidentally created an audit for the wrong store, how do I change it to the correct one?
• How do I produce an updated email/contact list for each of the stores in my territory?
• How do I email an audit report to a franchisee?
• How to connect your Audit Calendar to Outlook

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Setting Up Questionnaires 1

• Setting Up Self-Assessment Questionnaires

Performing and Analyzing Self-Assessments 4

• How To Launch Self-Assessments
• Performing Self-Assessments
• Self-Assessment Analytics
• How to find started Self-Assessment audits

Getting Started 4

• 1. How Business Plans can help you
• 2. Defining your Approach
• 3. Getting Started Writing Objectives and Key Results
• 4. Executing Strategies

How-tos 2

• How to Create a Business Plan
• How to Check-in on Objectives

FAQ 0

Additional Resources 1

• Objectives and Key Results Examples in Franchising

Getting Started Using Document Repository 4

• Uploading and Managing Documents
• Uploading a New Version of an Existing Document
• Linking Documents to Field Audit Questionnaire Templates
• Accessing Documents for Franchisees

Getting Started Using Tasks 2

• Completing Tasks
• Tracking Tasks

Getting Started Using News 1

• Creating a News Blog Post

Getting Started Using Location Information Depot 4

• Getting Started with Timeline
• Navigating your Operational Franchise CRM
• Smart Email BCC and Forwarding
• How to Set Up Your Default Email Client

FAQ 4

• How do I keep track of tasks that are currently assigned?
• How come I cannot see some tasks that are assigned to my co-worker?
• How Do I Reassign a Task
• Where did my franchise notes go?

Getting Started as Franchisee 3

• Getting Started as a Franchisee
• What to do when you receive your store audit
• What do I do when a task is assigned to me?

FAQ 1

• Where can I find all of the outstanding tasks that have been assigned to me?

Getting Started 5

• Getting Started Using FranchiseBlast
• Getting Started Managing Your Organization
• Managing Your Account Preferences and Email Notifications
• How to Add FranchiseBlast to your iPhone or iPad Home Screen
• Getting Started with Inbox

FAQ 8

• Minimum System Requirements
• Clearing Your Web Browser's Cache
• Clearing Your Web Browser's Website Data
• I Can't Remember My Password
• Resolving issues with receiving emails from FranchiseBlast for IT Departments

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Store Properties 3

• Getting Started with Store Properties
• How to Manage Store Properties
• How to pull Custom Properties reporting details

Getting Started with Dashboards 2

• Getting Started with User Dashboards
• Sharing a Dashboard with a Team

Analyzing Insights 4

• Getting Started with Insights
• Getting Started with Scorecard Insights
• Key Performance Metric Leaderboards Insights
• Supported Accounting Periods in Insights

Dashboard Widgets 4

• Polling Widgets on the Dashboard
• Field Audit Widgets on the Dashboard
• Insights and Performance Widgets on the Dashboard
• Collaboration Widgets on the Dashboard

FAQ 1

• Exporting Location Data for a Group Metric

Getting Started Using Polling 1

• What is a Polling Definition?

Setting Up Polls 3

• Setting Up a Poll
• Setting Up Polling Questionnaires
• Adding and Removing Locations from an Active Poll

Performing Polls 5

• Answering Polls
• Extending the Close Date of a Poll
• Checking and Managing Poll Results
• Poll Analytics
• E-Mails Related to Polls

FAQ 2

• Why isn't there any data in my polls export?
• Troubleshooting Polls and Users

Getting Started with Projects 4

• Getting Started with Projects
• Creating and Launching Projects
• Updating Projects
• Tracking Projects

FAQ 3

• How do I cancel all tasks in a Project?
• How to reassign a task in a Project?
• How to change the status of a task in a Project?

Getting Started 1

• API Overview

Getting Started Managing Your Organization 1

• Managing Notifications for Your Organization

Managing Locations 4

• Importing Locations, Store Staff and Store Groups
• Adding a New Location
• Exporting Locations
• Deactivating and Transferring Locations

Managing People 12

• Getting Started Managing People
• Managing Store Functions
• Inviting Colleagues
• How do I change my Username in FranchiseBlast?
• How to create a FranchiseBlast account

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Managing Permissions and Store Group Access 2

• Managing Store Group Access
• Managing Permissions

Managing Metrics and Data 2

• Getting Started with Metrics
• Importing Data for Metrics

FAQ 1

• How to group stores based on their stage of development, e.g. pre-sales, soft opening, growth