On this page:

  • Before you begin
    • Troubleshooting alternatives
  • Mobile browsers
    • Android
    • Chrome for Android
    • Safari for iOS
    • Chrome for iOS
  • Desktop browsers
    • Chrome
    • Firefox
    • Microsoft Edge
    • Internet Explorer 11
    • Opera
    • Safari 8 and later (macOS)

Before you begin


Clearing your web browser's website data will remove data such as the following:

  • Field Audit results answers and pictures saved locally that aren't synchronized with our server.


You may wish to record some of your saved information first. If you are unable to do so, see Troubleshooting alternatives below.

For details about website data see:


Notes:

  • For desktop browsers, to quickly open menus used to clear your website data, ensure that the browser is open and selected, and press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete(Mac). If this doesn't work, follow the appropriate instructions below.
  • If the instructions below don't exactly match what you see, you may need to update your web browser to the latest version.
  • If you don't see instructions below for your specific version or browser, search your browser's Help menu for "clear cache/website data". If you're unsure what browser version you're using, from the Help menu or your browser's menu, select About [browser name]. In Internet Explorer and Firefox, if you don't see the menu bar, press Alt.


Troubleshooting alternatives

If you need to clear your website data for troubleshooting purposes, but aren't yet prepared to lose the content listed above, you may wish to consider using a private browsing window in your preferred browser as a temporary solution:


Mobile browsers

Android

The steps to clear your cache, cookies, and history may differ depending on the model of your Android device and your preferred browser, but you should be able to clear your cache and data from your application management settings menu:

  1. Go to Settings and choose Apps or Application Manager.
  2. Swipe to the All tab.
  3. In the list of installed apps, find and tap your web browser. Tap Clear Data.
  4. Exit/quit all browser windows and re-open the browser.


Chrome for Android

  1. Tap Chrome menu > Settings.
  2. Tap (Advanced) Privacy.
  3. From the "Time Range" drop-down menu, select All Time.
  4. Check Site data.
  5. Tap Clear data.
  6. Exit/quit all browser windows and re-open the browser.


Safari for iOS

  1. Open your Settings app.
  2. Tap Safari.
  3. Tap Clear History and Website Data and confirm.
  4. Exit/quit all browser windows and re-open the browser.


Chrome for iOS

  1. Tap Chrome menu > Settings.
  2. Tap Privacy.
  3. Tap Clear Browsing Data.
  4. Choose Clear Website Data.
  5. Tap Clear Browsing Data.
  6. Exit/quit all browser windows and re-open the browser.


Desktop browsers

Chrome

  1. In the browser bar, enter:
     chrome://settings/clearBrowserData
  2. At the top of the "Clear browsing data" window, click Advanced.
  3. Select the following:
    • Site Data
  4. From the "Time range" drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire website data, select All time.

  5. Click CLEAR DATA.
  6. Exit/quit all browser windows and re-open the browser.


Firefox

  1. From the History menu, select Clear Recent History.

    If the menu bar is hidden, press Alt to make it visible.

  2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  3. Next to "Details", click the down arrow to choose Website Data.
  4. Click Clear Now.
  5. Exit/quit all browser windows and re-open the browser.


Microsoft Edge

  1. In the top right, click the Hub icon (looks like star with three horizontal lines).
  2. Click the History icon (looks like a clock), and then select Clear all history.
  3. Select Cached Data
  4. Click Clear.
  5. After the "All Clear!" message appears, exit/quit all browser windows and re-open the browser.


Internet Explorer 11


Note: On January 12, 2016, Microsoft ended support for Internet Explorer versions prior to version 11 . FranchiseBlast strongly recommends that you upgrade to a new operating system if your current system does not support Internet Explorer 11. If you experience difficulty with Internet Explorer, make sure compatibility mode is turned off.

  1. Select Tools > Safety > Delete browsing history....

    If the menu bar is hidden, press Alt to make it visible.

  2. Deselect Preserve Favorites website data, and select:
    • Website data
  3. Click Delete. You will see a confirmation at the bottom of the window when the process is complete.
  4. Exit/quit all browser windows and re-open the browser.


Opera

  1. From the Opera menu, select Settings, then Privacy & Security, and then Clear browsing data....
  2. In the dialog box that opens, from the "Obliterate the following items from:" drop-down menu, select The beginning of time.
  3. Select the following:
    • Site data
  4. Click Clear browsing data.
  5. Exit/quit all browser windows and re-open the browser.


Safari 8 and later

  1. From the Safari menu, select Website Data.
  2. Select the desired time range, and then click Clear History.
  3. Go to Safari > Quit Safari or press Command-Q to exit the browser completely.


For optimal performance on Apple devices and other suggestions, please refer to this additional article.


Contact us


If you require any further assistance or these steps do not work, please contact us at https://franchiseblast.freshdesk.com/helpdesk/tickets/new.