Franconnect Operations Help Desk

There are a few concepts that are essential to understand in order to be able to work with our polling module easily .  One of them is called a poll definition.  A poll definition defines the following settings :

• Which store is going to be polled ( e.g. all stores in the franchise, or a subset of stores contained in a store group )
• The schedule at which you are going to poll the recipients ( e.g. daily at 3:00 pm ), and when you want to stop receiving answers
  
• Which questionnaire to poll recipients with ( e.g. a critical checklist that the franchisees must comply to daily )
• The notification schedule of each poll ( e.g. send a notification email on launch of the poll, then another one an hour after to recipients who have not answered yet)
• Which type of users to notify when each notification is sent ( e.g. only the franchisee(s) or non-franchisee staff as well)
• The data collection period ( e.g. you want to collect data monthly for the previous month on each poll